Privacy Policy

Last Updated: January 1, 2024

ALAMO MUSIC CENTER, INC. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form or inquiry form on our website
Subscribe to our newsletter or mailing list
Request information about our products or services
Contact us via phone, email, or in person
Register for music lessons or educational programs
Request instrument repair services

This information may include:

Name (first and last name)
Email address
Phone number
Mailing address
Payment information (when making purchases)
Product interests and preferences
Messages and inquiries you send to us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on those pages
Referring website address
Device information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your inquiries and provide customer support
To process and fulfill your orders and service requests
To send you information about products, services, and promotions
To improve our website and services
To communicate with you about your account or orders
To provide music education and instrument repair services
To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, and email delivery.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request copies of the personal information we hold about you.
Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Deletion: You have the right to request that we delete your personal information, under certain conditions.
Objection: You have the right to object to our processing of your personal information, under certain conditions.
Data Portability: You have the right to request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of every site you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: ALAMO MUSIC CENTER, INC.
Address: 425 N Main Ave, San Antonio, TX, 78205-1482, United States
Phone: (862) 837-2008
Email: contact@alamomusic.org

11. Mobile Application Privacy

If you use our mobile application, this Privacy Policy applies to the collection and use of your information through the app. The app may request certain permissions, including:

Camera access (for product photos or account verification)
Storage access (for saving documents or media)
Network access (for internet connectivity)

We do not collect more information than necessary for the app's functionality and do not share your data with third parties without your consent.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.