Terms of Service

Please read these terms carefully before using our website or services.

Terms of Service

Last Updated: January 1, 2024

Welcome to the website of ALAMO MUSIC CENTER, INC. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Agreement to Terms

These Terms constitute a binding agreement between you and ALAMO MUSIC CENTER, INC. ("Company," "we," "us," or "our") governing your use of our website located at alamomusic.org (the "Site") and any related services, features, content, or applications offered from time to time by the Company (collectively with the Site, the "Services").

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

ALAMO MUSIC CENTER, INC. is a private American company selling musical instruments, sound recording equipment, audio gear, instrument repair services, and music education. We serve individuals, music schools, orchestras, government institutions, and professional performers. Our Services include:

  • Sale of musical instruments (guitars, pianos, keyboards, drums, wind instruments, microphones, acoustic systems, and other music equipment)
  • Instrument repair and maintenance services
  • Music education and lessons
  • Consultation and customer support

3. User Accounts

To access certain features of the Services, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Maintain the security of your account credentials
  • Accept all risks of unauthorized access
  • Promptly notify us of any unauthorized use

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products and Pricing

All product descriptions, images, and prices displayed on the Site are subject to change without notice. We make reasonable efforts to ensure accuracy, but errors may occur. In the event of a pricing error, we reserve the right to:

  • Cancel your order
  • Contact you to confirm the correct price
  • Offer the product at the corrected price

Product availability is subject to change. We may limit quantities of certain products.

5. Orders and Payments

When you place an order through the Services:

  • You represent that you are authorized to use the payment method provided
  • You authorize us to charge your payment method for the total amount of your order
  • You agree to pay all applicable taxes and fees
  • We reserve the right to refuse or cancel any order for any reason

Accepted payment methods may include credit cards, debit cards, and other methods as specified at checkout.

6. Returns and Refunds

Our return and refund policies are as follows:

  • Products may be returned within 30 days of purchase with original receipt
  • Items must be in original condition with all packaging and accessories
  • Certain products (special orders, personalized items, opened software) may not be returnable
  • Refunds will be processed to the original payment method
  • Shipping costs for returns may be the customer's responsibility

Contact us for specific return instructions and to initiate a return.

7. Instrument Repair Services

For instrument repair services:

  • A service estimate will be provided before work begins
  • Customer approval is required for work exceeding the estimate
  • We are not responsible for instruments left beyond 60 days after completion notice
  • Limited warranty applies to repair work as specified on your service receipt

8. Music Education Services

For music lessons and educational programs:

  • Lesson schedules and fees will be agreed upon before instruction begins
  • Cancellation policies apply as specified by your instructor or program
  • Missed lessons without proper notice may be charged
  • Materials and books may be additional costs

9. Intellectual Property

All content on the Services, including text, graphics, logos, images, and software, is the property of ALAMO MUSIC CENTER, INC. or its content suppliers and is protected by intellectual property laws.

You may not:

  • Copy, reproduce, or distribute any content without our written permission
  • Use our trademarks without prior written consent
  • Modify, translate, or create derivative works based on our content

10. User Conduct

When using the Services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Submit false or misleading information
  • Interfere with the operation of the Services
  • Attempt to gain unauthorized access to any systems
  • Transmit viruses or other malicious code
  • Engage in any commercial activity without our consent

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALAMO MUSIC CENTER, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising from the Services shall not exceed the amount you paid us, if any, for access to the Services.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Indemnification

You agree to indemnify and hold harmless ALAMO MUSIC CENTER, INC. and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit through the Services

14. Third-Party Links

The Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.

16. Termination

We may terminate or suspend your access to the Services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in Bexar County, Texas.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and ALAMO MUSIC CENTER, INC. regarding the use of the Services.

20. Contact Information

For questions about these Terms, please contact us:

  • Company: ALAMO MUSIC CENTER, INC.
  • Address: 425 N Main Ave, San Antonio, TX, 78205-1482, United States
  • Phone: (862) 837-2008
  • Email: contact@alamomusic.org

21. Mobile Application Terms

If you use our mobile application, the following additional terms apply:

  • The app is licensed, not sold, to you
  • We may update the app and these terms at any time
  • You must comply with applicable app store terms
  • We are not responsible for third-party apps linked from our app

22. Export Compliance

You may not use the Services if you are located in a country that is subject to a U.S. Government embargo or that has been designated as supporting terrorism. You may not transfer, export, or re-export any products in violation of any applicable export laws or regulations.